Car rentals in Layton, Utah

Car was not cleaned externally. Had dings dents and scratches all over it that were conveniently not shown in the photos the Layton Hertz took. Also, the car had a recall warning saying it may stall out while driving and to take it to the dealer if this happens. I called to share my concerns with the cleanliness and now safety of the vehicles that I paid nearly $300 for a one day rental for. For the pictures, the Hertz rental in Layton sent me pictures of the car not documenting any of the dents, scratches or damage already done to it. Thankfully, I took my own photos before driving it off the lot. When I explained to Marissa that it is frustrating and odd that the car wasn’t cleaned, she insisted the way clean every car and that the photos were taken the same day. She never once tried to be understanding or asked for my photos that I took versus the ones they took to understand the concern. She thought I was ridiculous for being concerned that a scam was being ran on me which I think is a reasonable concern considering the situation. When discussing the service light/warning she responded by telling me that ALL corollas stall while driving them and I shouldn’t be concerned. By this point I had absolutely no patience left and couldn’t even finish a sentence without marissa yelling and interrupting me all because she didn’t want to stop and try to underestand how this was simply NOT an acceptable vehicle to rent out in the condition it was in, nor was the customer (me) properly communicated with. I will never be renting from this hertz again and will be making sure everyone I know is aware of my experience to save them the hassle.

They did not have the type of rental I had booked, mind you i book months in advance. So the vehicle they ended up giving us had next to no storage space so we had to leave some of our luggage. They refused to give me a discount on the rental even though it was their mistake.

My experience with Enterprise was phenomenal. No problems what so ever.

This is the 2nd time I have reserved a rental car for a road trip in the last 2 months. Both times, I requested, and reserved an ECONOMY car in the hopes to save money on gas. Both times, I was "Upgraded" to an SUV type vehicle. This last time, I was given a 2022 Toyota 4-Runner 4WD.......guess how many MPG's I got?? 17. The time before this, I was given a Chevy Equinox, which wasn't too bad. I did not have time to argue my point, so I have just gotten screwed each time. From now on, I will be calling prior to ensure I get what I reserved. Lesson learned.

Kayak screwed up. Budget did not have any cars available but I was still sale able to book. I got halfway to the rental shop on foot before they called me to tell me kayak lied about them having inventory. Beware when booking through kayak!